Apply
Oktober presents · via PuckOpen roles · Email and retention agency
Now castingHead of Delivery & Operations

Europe, remote, monthly time in AmsterdamFull-time · reports to the founderCompetitive, discussed early

Apply for the part Read the part first

Who Oktober works with

  • Fugazzi
  • Alcanside
  • Happybed
  • Hears
  • Spotminders
  • Dore & Rose
  • OOAK Brands
  • Flashback
02 · The company

Oktober runs email and retention marketing for Shopify scale-ups: email, SMS, loyalty and customer journeys, all pointed at lifetime value.

The team is fully remote, with an office in Amsterdam, and is hiring 25 to 30 people this year. The clients are DTC brands turning over €5M to €50M.

Client
Oktober
Kind
Email and retention agency
Clients
50+ Shopify scale-ups
Team
40+ people
Hiring
25 to 30 this year
Would recommend
97% of clients, Q4 2025

Figures from Oktober.

03 · The part

This seat leads Oktober’s three Team Leads and reports to Rammin, the founder. It owns how delivery runs across the whole agency.

3
Team Leads reporting to you
18 months
Roughly, on the path to COO
  • 01Delivery standards
  • 02Process and playbooks
  • 03Visibility on the numbers
  • 04Priorities for the founder
  • 05Three Team Leads
  • 06The quality bar across the pods
More on the part

Oktober already has the retention craft. What it needs is the operating system around it: standards, process and visibility on the numbers. You build it, set the priorities and take them to Rammin. Nobody hands them to you.

Delivery runs in pods. A senior retention manager leads each one, with a junior retention manager, a designer and a Klaviyo technician across five or six brands. A Team Lead holds the quality bar across two or three pods.

04 · What the seat offers

  1. The path to COOOktober see this seat growing into COO in about eighteen months.
  2. A direct lineYou report to Rammin, the founder.
  3. Your own systemYou set the standards, the process and the priorities. Not a structure you inherit and work around.
  4. Investment in youAn executive coach and a leadership development budget.
  5. A team in growth25 to 30 hires this year.
  6. WhereRemote in Europe, with monthly time in Amsterdam.
05 · Cue sheet

Four gates. If you clear all four, apply.

  1. Gate 01

    Agency-side

    Most of your career inside agencies. Brand-side leaders are out.

  2. Gate 02

    Scaled agency operations

    Through a stage like this one: 40-plus people and hiring fast.

  3. Gate 03

    Built the system yourself

    Standards, process and visibility on the numbers you put in place. Not one someone else built that you ran.

  4. Gate 04

    Fast, not enterprise

    A fast ecommerce or DTC agency in any discipline: retention, PPC, Meta or creative. Network and enterprise agencies are out.

Nice to have: depth in email, CRM or retention.

06 · Apply

The application · Head of Delivery & Operations · Oktober
Loading the application

Open the application on its own page

PS, Shannon

Don’t tell us you’re passionate. Tell us what you did, what broke and what you’d do differently. That’s the application a founder remembers, and it’s the one I’ll pick up the phone for.

Shannon Press · Senior Talent Manager · Puck